Frequently Asked Questions

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

If you cannot find the email, please check your spam or junk folder before contacting us.

If you need to change your order, please contact us as soon as possible at contact@shoewi.com.

We will try to assist, but changes cannot be guaranteed once your order has entered processing or has been dispatched.

Please contact us immediately if you notice an error in your delivery address.

Customers are responsible for providing a complete and accurate address at checkout. Address changes cannot be guaranteed after processing or dispatch.

Contact us at contact@shoewi.com and provide your full name and order details so that our team can assist you.

Standard delivery is free on all UK orders.

You can find full information in our Shipping Policy.

Business days exclude weekends and public holidays. Delivery times are estimates and cannot be guaranteed.

When tracking is available, your dispatch confirmation email will contain your tracking information.

You can also visit our Track Your Order page.

Tracking information may not update immediately after your parcel has been dispatched.

Carrier updates can occasionally take additional time to appear. If your parcel is overdue, please contact us with your order number.

Delays may occasionally occur due to carrier disruption, particularly busy periods, severe weather or other circumstances outside our control.

If your parcel is overdue, email contact@shoewi.com and include your order number.

Shoewi displays footwear sizes primarily in UK sizing.

Our Size Guide also includes EU and US conversions to help you compare sizes.

Visit our Footwear Size Guide for Women’s and Men’s UK, EU and US size conversions together with foot measurements.

Stand with your heel against a wall and measure from the wall to the end of your longest toe.

Measure both feet and use the measurement of the larger foot when choosing your size.

For detailed instructions, visit our Size Guide.

If you are between two sizes, choosing the larger size will generally provide additional room and comfort.

Product-specific sizing information should always take priority where provided.

Yes. Fit can vary slightly depending on the footwear style, shape and brand.

We recommend reviewing the product information and Size Guide before ordering.

You may request a return within 30 days of receiving your order, subject to our return conditions.

Please review our Returns & Refunds Policy for full details.

Email contact@shoewi.com with your order number before sending your item back.

Our customer support team will provide the appropriate return instructions.

For returns under our voluntary return policy, items should be unworn, unused and returned in a resalable condition with their original packaging, labels and accessories where supplied.

We recommend trying footwear indoors on a clean surface until you are sure you wish to keep it.

For normal returns or changes of mind, customers are responsible for return postage unless otherwise required by law.

If your item is faulty, damaged or incorrect, contact us before arranging a return so that we can review the issue.

Please contact us promptly at contact@shoewi.com with your order number and a description of the issue.

Where appropriate, include clear photographs showing the item and the problem.

Approved refunds are issued to the original payment method used when placing your order.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

The payment methods currently available for your order will be displayed securely during checkout.

You can also visit our Payment Information page.

Customers shopping on the United Kingdom version of Shoewi are shown prices in GBP (£).

Payments are handled through the secure payment methods made available during Shopify checkout.

Email our customer support team at contact@shoewi.com.

If your question relates to an existing order, please include your order number so that we can assist you efficiently.

Customer support messages are normally handled during business days.

During particularly busy periods, responses may take slightly longer.