Shipping policy
SHOEWI DELIVERY
We offer free standard delivery on all United Kingdom orders. Below you will find everything you need to know about processing, delivery, tracking and delivery support.
Available on all UK orders.
Order processing time.
Estimated delivery after dispatch.
United Kingdom Delivery
Our standard delivery service for UK customers.
Your Order Journey
What happens after your order has been placed.
Order Received
Once your order has been successfully placed, it enters our processing system.
Order Processing
Orders are normally prepared and processed within 1–2 business days.
Order Dispatched
When tracking is available, the details are sent to the email address used at checkout.
Delivery
Standard delivery is estimated to take 5–7 business days after dispatch.
Business Days
How our processing and delivery times are calculated.
Business days are Monday to Friday and exclude weekends and public holidays.
Orders placed during a weekend or public holiday will begin processing on the next available business day.
Delivery estimates begin after dispatch and are provided as a guide only. They cannot be guaranteed.
Tracking Your Order
Stay informed after your parcel has been dispatched.
Dispatch Confirmation
When tracking is available, your tracking information will be sent to the email address provided during checkout.
Track Your Parcel
Use the carrier’s tracking service to view the latest available information about your delivery.
Delivery Address
Please review your delivery information carefully.
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your full name, house or building number, street name, city, postcode and contact details before completing your purchase.
If you notice an error, contact us immediately at contact@shoewi.com. We will try to assist, but changes cannot be guaranteed after an order has been processed or dispatched.
Delays and Delivery Issues
What to do when your parcel is taking longer than expected.
Carrier Delays
Delays may occur during busy shopping periods, severe weather, transport disruption or other circumstances outside our control.
No Recent Update
Tracking updates are managed by the delivery carrier and may occasionally take additional time to appear.
Delivery Support
If your parcel is overdue, contact us with your order number so we can review the available delivery information.
Information to Include
Please provide your full name, order number and delivery address when contacting our support team.
DELIVERY SUPPORT
Need Help With Your Order?
Contact our customer support team and include your order number so we can assist you efficiently.
contact@shoewi.com