Refund policy
SHOEWI RETURNS & REFUNDS
We want you to feel confident when shopping with Shoewi. If something is not right, you may request a return within 30 days of receiving your order, subject to the conditions below.
Request a return within 30 days of delivery.
Contact us before sending your item back.
Approved refunds are returned to your original payment method.
30-Day Returns
Changed your mind? Here is how our return process works.
You may request a return within 30 days of receiving your order.
Before returning any item, please contact us at contact@shoewi.com with your order number so that we can provide the appropriate return instructions.
Please do not send a return without contacting us first. Items sent without the appropriate return instructions may take longer to identify and process.
Return Conditions
Please take reasonable care of your items before returning them.
Unworn & Unused
For returns under our voluntary 30-day return policy, items should be unworn, unused and in a resalable condition.
Original Packaging
Please return the item with its original packaging, labels, accessories and tags where supplied.
Try Them Indoors
We recommend trying footwear on indoors and on a clean surface until you are certain that you wish to keep it.
Proof of Purchase
Please provide your order number or another valid proof of purchase when requesting a return.
UK Cancellation Rights
Your statutory rights when purchasing online.
If you are a UK consumer purchasing online, you generally have the statutory right to cancel your order within 14 days after receiving the goods, without giving a reason.
After notifying us that you wish to exercise this right, you generally have a further 14 days to return the goods.
You are permitted to inspect and handle the goods in the same way that you reasonably would in a physical shop. We may make a deduction where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
Damaged, Faulty or Incorrect Items
Please contact us as soon as possible if there is a problem.
Inspect Your Order
Please check your order after delivery and let us know promptly if an item appears damaged, defective or incorrect.
Send Your Order Number
Email us with your order number and a description of the issue so our team can review your request.
Include Photographs
Where appropriate, please include clear photographs showing the item and the issue so that we can assist you efficiently.
We Will Review It
Once we receive the details, our customer support team will review the issue and provide the appropriate next steps.
Return Shipping
Who is responsible for the cost of sending an item back.
For normal returns or changes of mind, customers are responsible for the cost of returning the item unless otherwise required by law.
If you believe your product is faulty, damaged or incorrect, please contact us before arranging return shipping so that we can review the issue and provide instructions.
We strongly recommend using a tracked return service and retaining your proof of postage until your return has been completed.
Original Delivery Charges
How outbound delivery charges are handled.
Shoewi currently offers free standard UK delivery, so there is normally no standard outbound delivery charge to refund.
Where a delivery charge has been paid and UK statutory cancellation rights apply, the cost of the least expensive standard delivery option offered will be refunded as required by law.
Additional amounts paid for an upgraded, express or premium delivery service are not refundable beyond the cost of the standard delivery option, except where required by law.
Refunds
What happens once your return reaches us.
Return Received
Your returned parcel is received and matched with your return request.
Return Reviewed
We review the returned item and confirm whether the refund has been approved.
Refund Issued
Approved refunds are returned to the original payment method.
Bank Processing
Your bank, card provider or payment service may require additional time before the refund appears in your account.
Refund Method
How your money is returned.
Refunds are issued to the original payment method used when placing the order.
Once Shoewi has issued the refund, the time required for the funds to appear in your account is determined by your bank, card issuer or payment provider.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact us so that we can assist you.
Your Consumer Rights
This policy does not take away your legal protections.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any statutory consumer rights that apply to you.
Your rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected.
RETURNS & REFUNDS SUPPORT
Need Help With a Return?
Contact our customer support team and include your order number so that we can assist you efficiently.
contact@shoewi.com